Refund Policy
Last updated: July 20, 2026
At Bloom Path Lights, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Bloom Path Lights product, we offer a straightforward refund and return process.
1. 30-Day Return Window
You may return most new, unused items within 30 days from the date of delivery for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@bloompathlights.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item(s). Please do not send your item back without an RMA number, as it may delay or prevent your refund.
- Package Your Item: Securely package the item(s) in their original packaging, including all accessories, manuals, and parts. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Ship the package to the address provided in the return instructions.
3. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards
- Perishable goods (e.g., plants, food items)
- Personalized or custom-made items
- Health and personal care items (e.g., hygiene products)
- Clearance or final sale items (unless defective)
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@bloompathlights.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, once the damage or defect is verified. We may provide a pre-paid return label for damaged/defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bloompathlights.com. If you wish to exchange an item for a different product or simply change your mind, please follow the standard return process for a refund and then place a new order for the desired item.
8. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please take the following steps:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: Next, contact your credit card company; it may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@bloompathlights.com.